General support
Questions about the product or early access.
hello@onematch.clubHelp
Fast answers to the questions that decide whether One Match is for you.
No. A mutual match removes both people from the pool until that match ends.
A private 24-hour window asks each person to keep or discard. Only two keeps continue the relationship.
Yes. Unmatch remains available at every stage.
No. The same server deadline applies to both people.
No. Only a kept relationship that later ends creates a record obligation.
No. A published record is visible only to your current match.
Not in the planned first release. The form uses fixed choices and no score.
The first match is free. Requesting a second match requires the planned $20 monthly membership.
No. One Match has one tier and no boosts or paid advantage.
No. Nothing may stand between a member and cancellation.
The planned policy gives a full refund within 24 hours for direct Stripe charges. Apple or Google controls refunds for purchases made through its store. The final billing path remains under review.
One identity per person makes age checks, duplicate prevention, and lasting bans possible.
One Match plans to store neither. Stripe Identity performs the check. See the identity page.
No. It confirms identity and age, not character, relationship status, or criminal history.
Account deletion is required for launch. The exact treatment of relationship records and outstanding obligations still needs policy and legal approval.
The product plan prohibits data sales, ads, and third-party trackers.
Quebec remains under legal review and will stay closed until the identity-verification process is approved there.
Questions about the product or early access.
hello@onematch.clubUse the in-app report flow when available. Email is not an emergency service.
Send a safety report