Help

Start with the rule.

Fast answers to the questions that decide whether One Match is for you.

Matching and decisions

Can I talk to more than one person?

No. A mutual match removes both people from the pool until that match ends.

What happens after 72 hours?

A private 24-hour window asks each person to keep or discard. Only two keeps continue the relationship.

Can I leave before the timer ends?

Yes. Unmatch remains available at every stage.

Can I pause or extend the clock?

No. The same server deadline applies to both people.

Relationship records

Does every match create a review?

No. Only a kept relationship that later ends creates a record obligation.

Can strangers see my record?

No. A published record is visible only to your current match.

Can I write free text?

Not in the planned first release. The form uses fixed choices and no score.

Membership and cancellation

How much does One Match cost?

The first match is free. Requesting a second match requires the planned $20 monthly membership.

Can I pay for more visibility?

No. One Match has one tier and no boosts or paid advantage.

Can review debt block cancellation?

No. Nothing may stand between a member and cancellation.

How do refunds work?

The planned policy gives a full refund within 24 hours for direct Stripe charges. Apple or Google controls refunds for purchases made through its store. The final billing path remains under review.

Identity and safety

Why do I need an ID?

One identity per person makes age checks, duplicate prevention, and lasting bans possible.

Does One Match keep my ID or selfie?

One Match plans to store neither. Stripe Identity performs the check. See the identity page.

Does verification mean someone is safe?

No. It confirms identity and age, not character, relationship status, or criminal history.

Account and privacy

Can I delete my account?

Account deletion is required for launch. The exact treatment of relationship records and outstanding obligations still needs policy and legal approval.

Does One Match sell data?

The product plan prohibits data sales, ads, and third-party trackers.

Is Quebec included?

Quebec remains under legal review and will stay closed until the identity-verification process is approved there.

Still need help?

Safety

Use the in-app report flow when available. Email is not an emergency service.

Send a safety report