Who we are and what this covers
This Privacy Policy explains how OneMatch (“OneMatch,” “we”) collects, uses, shares, and protects personal information through the OneMatch apps and this website. OneMatch is offered in the United States only and is only for adults 18 and over. For privacy questions or requests, email hello@onematch.club.
We collect what a dating service needs and nothing for advertising. We do not sell or share your personal information for targeted advertising, we do not use third-party trackers, and we do not let other companies train AI models on your data.
Information we collect
| Category | What it includes | Source |
|---|---|---|
| Early access | Name, email address, and date of birth you submit on this website before launch. | You, through a Google Form |
| Account and phone | Phone number, one-time code challenges, a keyed phone fingerprint that detects duplicates, account state, and join month. | You, our SMS provider |
| Age range | Where state law requires it, whether the App Store or Google Play has confirmed you are 18 or older. Read once at sign-up to keep minors out; the app does not send it to OneMatch or store it. | Apple or Google, with your permission |
| Profile | First name, private birth date, photos, prompts and answers, gender, who you are seeking, relationship intentions, values, city or metro area, and optional details such as children, drinking, or smoking. | You |
| Matching and messages | Interests and passes, matches, decisions, chat messages, unmatches, and delivery status. | You and your matches |
| Relationship records | Fixed-choice answers after a kept match ends, and their publication state. | You and your former match |
| Safety and support | Reports, blocks, safety answers, evidence you send us, appeals, and our moderation decisions. | You, other members, our reviewers |
| Payments | Stripe customer and subscription identifiers, plan, status, and charge history. We never receive your full card number. | Stripe |
| Blue check (optional) | Whether your check passed, when, and why it failed if it did. Stripe collects your ID images, selfie, and the face geometry used to compare them; we do not receive those. | Stripe |
| Device and usage | Push notification token, platform, app version, and which app screens you view. | Your device |
Some of this is sensitive under state law, including your sexual orientation or gender identity as shown by your profile answers, and the biometric information used in the optional blue check. We use sensitive information only to provide the service you asked for.
How we use information
- To run OneMatch: create your profile, apply your preferences, introduce matches, deliver messages and notifications, and run decisions and records.
- To keep people safe: verify phone numbers, prevent duplicate and banned accounts, review reports, enforce our rules, and prevent fraud and abuse.
- To take payments and provide the blue check.
- To support you and tell you about your account, your match, and changes to our terms.
- To understand how the app is used, in aggregate, and improve it.
- To comply with law and respond to lawful requests.
We do not use your information for advertising, we do not build advertising profiles, and we do not sell it.
What other members see
A person shown your profile in the pool sees your first name, calculated age (never your birth date), city, photos, answers, join month, and your blue check if you have one. Your match also sees your messages to them and your published relationship records. No one sees your phone number, and your records are never shown in the pool or publicly.
Who we share information with
We share personal information only with service providers who process it for us under contract, only as needed for these purposes:
- Google Cloud hosts our servers, database, and photo storage in the United States.
- Twilio is the phone-OTP provider and receives your phone number and each code to send it by text message.
- Stripe processes payments and, if you choose the blue check, performs the identity check.
- Firebase Cloud Messaging (Google) delivers push notifications to your device.
- Cloudflare delivers this website and protects it from attacks.
- Jev, if enabled, helps order the profiles you are shown using your profile answers, without your name, photos, or phone number, and may not keep or train on them.
Google also receives early-access form submissions made on this website.
We may also disclose information to comply with law or a valid legal request, to protect someone’s safety, to enforce our terms, or as part of a merger or sale of OneMatch, in which case the buyer must honour this policy.
Biometric information and the blue check
The blue check is optional. If you choose it, Stripe, acting for OneMatch, collects images of your government ID and a live selfie, and creates a scan of face geometry from each to confirm they show the same person. This may be biometric information under laws such as the Illinois Biometric Information Privacy Act, Texas and Washington biometric laws, and other state privacy laws.
- Consent. We ask for your written consent in the app before any check starts. You can decline and still use OneMatch without a blue check.
- Purpose. Only to confirm your identity for the blue check. OneMatch never reads the details on your ID.
- What we keep. Only the result, its date, and a failure reason. OneMatch never receives your ID images, selfie, or face geometry.
- Retention and destruction. We instruct Stripe to permanently delete the ID images, selfie, and face geometry as soon as the check is decided, and in any case within 30 days of your last attempt. If you delete your account before then, we instruct deletion when you delete it. We never keep biometric information longer than the initial purpose requires, and never longer than three years after your last interaction with OneMatch.
- No sale. We never sell, lease, trade, or otherwise profit from biometric information, and never disclose it except to Stripe for the check or as the law requires.
Questions about biometric information: hello@onematch.club.
How long we keep information
| Information | How long |
|---|---|
| Profile, photos, preferences | Until you delete them or your account. |
| Chat messages | 30 days after a match ends, then deleted, unless an open safety report requires us to keep them for the investigation. |
| One-time codes | Until they expire, 10 minutes after they are sent. |
| Phone fingerprint, bans, outstanding relationship records | Kept after account deletion, for as long as needed to stop banned or indebted accounts returning. |
| Reviews you wrote or received | Deleted with your account. |
| Safety reports and moderation decisions | Up to 5 years after the case closes, longer if the law or a legal claim requires. |
| Payment records | 7 years, as tax and accounting law requires. |
| Blue check result | Until your account is deleted. Stripe’s copy of your ID and selfie is deleted as described above. |
| Early-access submissions | Until 12 months after launch, or sooner if you ask. |
| Server logs | 30 days. |
Your privacy rights
Depending on where you live, you have the right to: know and access the personal information we hold about you; correct it; delete it; receive a portable copy; limit the use of sensitive information; opt out of sale, sharing for targeted advertising, and profiling (we do none of these); and appeal a decision we make about your request. We will not discriminate against you for using these rights.
Delete your account in the app under Settings. For any other request, email hello@onematch.club from, or naming, the phone number on your account. We verify requests by confirming control of that number, and respond within 45 days. You may use an authorized agent, who must show written permission. If we deny a request, you may appeal by replying to our decision, and, if you disagree with the outcome, contact your state attorney general.
More detail for specific states is in our state privacy notices and our Consumer Health Data Notice.
How we protect information
We encrypt data in transit and at rest, encrypt chat messages and push tokens with our own keys, store phone numbers for duplicate detection as keyed fingerprints, limit staff access, and log access to sensitive tools. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.
Children
OneMatch is only for adults 18 and over. We do not knowingly collect information from anyone under 18. If we learn that someone under 18 has an account, we delete it. Report a suspected minor to us or through the in-app report tool.
Changes to this policy
We will post any change here with a new date, and tell you in the app before a material change takes effect.
Contact
Email hello@onematch.club with “Privacy request” in the subject. Never email a one-time code, a card number, or ID photos.