Terms of Use

This agreement

These Terms of Use are a contract between you and OneMatch (“OneMatch,” “we,” “us”). They cover the OneMatch apps, this website, and every related service. By creating an account or using the service you agree to these Terms, the Privacy Policy, and the Community Rules. If you do not agree, do not use OneMatch.

1. Who can use OneMatch

You may use OneMatch only if all of the following are true:

• You are at least 18 years old.
• You live in the United States and are using the service there. OneMatch is offered in the United States only.
• You can form a binding contract and are not barred from using the service under the laws that apply to you, including United States sanctions and export laws.
• You have never been convicted of, or pleaded guilty or no contest to, a felony, a violent crime, or a sexual offense, and you are not required to register as a sex offender anywhere.
• OneMatch has not previously removed or banned you.
• You will keep only one account.

2. Your account

Each account is tied to one verified phone number. You must give accurate information, keep your phone and sign-in codes private, and use only your own account. Tell us promptly at the contact address below if you think someone else has accessed it.

Phone verification proves that you controlled a phone number when you signed in. It does not prove anyone’s legal identity, age, character, or intentions.

3. How OneMatch works

• You can hold one active match at a time. A mutual match removes both people from the pool.
• Seventy-two hours after a match begins, a 24-hour private decision window opens. The match is kept only if both people choose to keep it. No answer counts as a discard.
• Either person can unmatch at any stage.
• A kept match is open-ended and needs no active membership.

We work hard to make good introductions, but we do not promise any number of matches, a date, compatibility, safety, or a relationship. We may change, add, or remove features to improve the service, and will tell you in advance about changes that materially reduce what you pay for.

4. How you must behave

You must follow the Community Rules. In particular, you must not:

• harass, threaten, stalk, intimidate, or harm anyone, on or off the app;
• impersonate anyone, misrepresent your age, identity, or relationship status, or use photos that are not of you;
• post sexually explicit content, hate speech, violence, or anything illegal;
• solicit money, promote a business, run a scam, or ask for financial information;
• use the service while under 18, or on behalf of a minor;
• scrape, automate, reverse engineer, or overload the service, or get around any limit or security measure;
• use another person’s account, or sell or transfer yours.

We may review, remove, or limit content, and warn, suspend, or ban accounts, to enforce these Terms or protect people. People, not automated rules alone, make ban decisions, and an appeal route is available.

5. Your content

You own the photos, answers, and messages you add (“your content”) and you are responsible for them. You confirm you have the right to share them.

You give OneMatch a non-exclusive, worldwide, royalty-free license to host, store, copy, display, moderate, and deliver your content, only to operate, secure, and improve OneMatch and to comply with law. The license ends when you delete the content or your account, except for copies we must keep for safety, legal, or backup reasons for the periods in the Privacy Policy.

We do not sell your content, use it in advertising, or let third parties use it to train their artificial intelligence models.

6. Relationship records

When a kept match ends, each person is asked to complete a short fixed-choice record about the relationship. Records have no public score and no free text. A published record is shown only to your current match, never in the pool and never publicly. Safety concerns go privately to our reviewers and are never published. You may contest a record through the appeal process.

An outstanding record stays attached to your verified phone number, including if you delete and later recreate your account, so that it cannot be avoided by starting over.

7. Safety and your interactions

OneMatch does not run criminal background checks or screen members’ histories. You are responsible for your interactions with other members, online and in person. Read our safety guidance, meet in public, tell a friend your plans, and never send money.

The optional blue check (section 9) confirms only that a member’s government ID matched their live selfie when checked. It is not a background check and does not mean a person is safe.

We may preserve and share information with law enforcement or others when we believe in good faith it is required by law or needed to prevent harm.

8. Membership, renewal, and cancellation

Price. Your first match is free. Membership costs $10 per month, one tier, and is needed to ask for further matches. The price and renewal terms are shown before you pay. Sales tax is added where required.

Automatic renewal. Membership renews every month at the then-current price, charged to your payment method through our payment processor, Stripe, until you cancel. We will give you at least 30 days’ notice before any price increase, and you can cancel before it applies.

Cancelling. Cancel any time from the membership screen or the secure billing portal. Cancellation takes effect at the end of the current paid month and you keep access until then. Nothing may stand between you and cancellation: no unfinished record, retention offer, or open match blocks it.

Refunds. Membership charges are refundable in full if you ask within 24 hours of the charge from the app. After that, charges are non-refundable except where the law requires otherwise or where we end your membership without cause, in which case we refund the unused part of the month.

Your right to cancel in certain states. If you live in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, you may cancel a new membership, without penalty or obligation, at any time before midnight of the third business day after the date you subscribe, by emailing us at the address below. If you die or become disabled during your membership, you or your estate may cancel and receive a refund of any payment for services after the date of death or disability. If you move more than 25 miles from a place where OneMatch is available, you may cancel and receive a pro-rated refund.

Failed payments and disputes. If a renewal cannot be charged, membership pauses until payment succeeds. If you dispute a charge with your bank, we may suspend paid features while the dispute is open.

9. The optional blue check

The blue check is an optional, one-time purchase for $5. You may add it to your first membership checkout (so that payment is $15) or buy it later. After paying, you complete an identity check run by Stripe: you photograph a government ID and take a live selfie, and Stripe confirms they match.

• Your purchase includes three attempts. If none succeeds, contact us.
• If you have not started a check within 24 hours of paying, you may ask for a full refund. Once a check has started, the fee is non-refundable because the check has been performed.
• The badge appears beside your name to your matches. It never affects who you meet or where you appear.
• We may remove a badge, without refund, if we learn it was obtained with someone else’s ID or false information.

Before the check starts you must give the separate consent described in the Privacy Policy, because the check uses biometric information.

10. Ending your account or our service

You can delete your account at any time in the app under Settings. Deletion cancels your membership, ends any active match, and removes your profile, photos, and messages as the Privacy Policy describes. An outstanding relationship record and any ban stay attached to your verified number.

We may suspend or end your access if you break these Terms, create risk for others, commit fraud, or if the law requires. Where we can, we will tell you why and how to appeal. If we end your account for breaking these Terms, no refund is due.

11. Disclaimers

OneMatch is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free, or that any member’s information is accurate. We are not responsible for the conduct of any member, on or off the service. Some states do not allow these exclusions, so some may not apply to you.

12. Limits on our liability

To the fullest extent the law allows, OneMatch is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from your use of or inability to use the service or from the conduct of any member. Our total liability for all claims relating to the service is limited to the greater of $100 or the amount you paid us in the 12 months before the claim arose.

These limits do not apply to liability that cannot be limited under applicable law, including for gross negligence, willful misconduct, or death or personal injury caused by our negligence.

13. Your responsibility to us

To the extent the law allows, you will defend and indemnify OneMatch against third-party claims, losses, and costs, including reasonable legal fees, arising from your content, your breach of these Terms, or your conduct toward other members.

14. Copyright complaints

If you believe content on OneMatch infringes your copyright, send our designated agent a notice with: your signature; the work you say is infringed; where the content appears; your contact details; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and you are authorized to act. Send it to hello@onematch.club with “Copyright notice” in the subject. We end the accounts of repeat infringers.

15. Resolving disputes

Talk to us first. Before starting any claim, you and OneMatch agree to try to resolve it informally for 60 days. Send a written description of the dispute, the relief you want, and your contact details to hello@onematch.club. We will do the same to the contact details on your account.

Individual arbitration. If the dispute is not resolved, you and OneMatch agree that any dispute arising from these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except as stated below. The Federal Arbitration Act governs this section. The arbitrator decides all questions of arbitrability except as to the class-action waiver. OneMatch pays all arbitration filing, administration, and arbitrator fees for claims under $10,000 unless the arbitrator finds your claim frivolous. The arbitration takes place in the county where you live or by video.

Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may seek a court order to stop infringement or misuse of intellectual property. Claims of sexual harassment or sexual assault are not subject to this section if you choose to bring them in court, as federal law allows.

No class actions and no jury trials. You and OneMatch may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, or representative action. Both of us waive the right to a jury trial. If this class-action waiver is found unenforceable for a claim, that claim will be decided in court, not arbitration.

Mass filings. If 25 or more similar arbitration demands are filed by or with the help of the same counsel, they will be administered in batches of up to 25, with one arbitrator per batch, to keep the process fair and workable.

Opting out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@onematch.club from, or naming, the phone number on your account and stating that you opt out. Opting out does not affect anything else in these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules, and by the Federal Arbitration Act for section 15. Any claim not subject to arbitration will be brought only in the state or federal courts located in New York County, New York, and you and OneMatch consent to their jurisdiction, except that you may bring a small claims action where you live.

17. Changes and general terms

Changes. We may update these Terms. We will give at least 30 days’ notice in the app or by message before a material change takes effect. Continuing to use OneMatch after that means you accept the change. Changes to section 15 never apply to a dispute we already knew about.

Electronic communications. You agree to receive notices, including legal notices, in the app, by text message to your verified number, or by email if you give us one.

Everything else. These Terms, with the policies they link to, are the whole agreement between us about the service. If a court finds part of them unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver. You may not transfer your account or these Terms; we may transfer them to a successor who takes over the service and keeps these commitments.

Contact

Questions about these Terms: hello@onematch.club.